Returns & Exchanges
At e.l.f. Cosmetics Australia, we want you to love your beauty haul; if you are not completely satisfied with your purchase, you can return your items within 30 days of receipt.
Initiate Your Return
Contact our customer service team with your order number and details of the items you wish to return to receive a Return Authorization.
Prepare the Package
Ensure that all items are in their original, unused condition and securely packed in the original shipping box to prevent damage during transit.
Ship the Items
Affix the provided return label or address the package to our warehouse, then drop it off at any Australia Post location.
Receive Your Refund
Once our team inspects the returned products, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing