Frequently Asked Questions
Everything you need to know about your e.l.f. beauty haul.
Are e.l.f. Cosmetics products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free and vegan worldwide. We do not test on animals, and our products do not contain any animal-derived ingredients.
What are the shipping costs and delivery times for Australia?
We offer standard shipping across Australia for a flat rate of $8.95, or free on orders over $50. Delivery typically takes 3-7 business days depending on your location.
What is your return policy for Australian customers?
We want you to love your glow! If you are not satisfied, you can return your products within 30 days of purchase. Please note that items must be in their original packaging and slightly used or unused.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now, Pay Later options like Afterpay to make your beauty shopping easier.
Are your products safe for sensitive skin?
All e.l.f. products are formulated to be kind to skin and are 100% free from phthalates, parabens, nonylphenol ethoxylates, triclosan, triclocarban, and hydroquinone.